Hostcolo Terms of Service and Refund Policy
Welcome to hostcolo's - Terms & Refund Policy.
These terms and conditions outline the rules and regulations for the use of hostcolo (https://hostcolo.com/).
By accessing this website, we assume you accept these terms and conditions. Do not continue to use hostcolo if you do not agree to take all of the terms and conditions stated on this page.
The following terminology applies to these Terms and Conditions, Privacy Statement, and Disclaimer Notice and all Agreements: "Client," "You," and "Your" refers to you, the person logging onto this website/app and compliant to the Company's terms and conditions. "The Company," "Ourselves," "We," "Our," and "Us," refers to our Company. "Party," "Parties," or "Us," refers to both the Client and ourselves. All terms refer to the offer, acceptance, and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client's needs in respect of the provision of the Company's stated services, in accordance with and subject to, prevailing law.
Cookies
We employ the use of cookies. By accessing hostcolo, you agree to use cookies in agreement with the hostcolo's Privacy Policy.
License
Unless otherwise stated, hostcolo and/or its licensors own the intellectual property rights on the website/app and material on the website/app. Subject to the license below, all these intellectual property rights are reserved.
You may view, download for caching purposes only, and print pages from the website/app for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.
You must not:
- Republish material from hostcolo
- Sell, rent, or sub-license material from hostcolo
- Reproduce, duplicate, or copy material from hostcolo
- Redistribute content from hostcolo (unless the content is specifically made for redistribution)
User Content
In these terms and conditions, "your user content" means material (including without limitation text, images, audio material, video material, and audio-visual material) that you submit to this website/app, for whatever purpose.
You grant to hostcolo a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, adapt, publish, translate, and distribute your user content in any existing or future media. You also grant to hostcolo the right to sub-license these rights and the right to bring an action for infringement of these rights.
Your user content must not be defamatory, indecent, obscene, harassing, or hateful, and must not infringe any third party's rights. hostcolo reserves the right to remove any of your user content from this website/app at any time, and for any reason, without notice.
Variation of Terms
hostcolo is permitted to revise these terms and conditions at any time as it sees fit, and by using this website/app you are expected to review these terms regularly.
Assignment
hostcolo is allowed to assign, transfer, and subcontract its rights and/or obligations under these terms and conditions without any notification. However, you are not allowed to assign, transfer, or subcontract any of your rights and/or obligations under these terms and conditions.
Payment and Billing
By utilizing our services, you agree to pay all fees associated with your use of hostcolo web hosting services as outlined in our detailed pricing structure.
Billing Terms:
All payments are due in accordance with the terms specified in the billing section accessible on our website.
Non-Refundable Payments:
All payments made for our services are non-refundable. Once the service is provided, no refunds will be issued, except as expressly stated in our refund policy.
Service Termination and Refunds:
In the event of service termination for violation of these terms or for any other reason, you will not be entitled to any refund of unused portions of prepaid fees. Please refer to the Prohibited Activities and Legal Disclaimer section for details.
Disputes and Billing Inquiries:
If you dispute any charges on your bill, you must contact hostcolo within 30 days of the invoice date. Failure to do so will constitute your acceptance of the charges.
Service Provider Commitment:
As a service provider, we operate based on customer requests, and once services are procured, it becomes challenging for us to facilitate refunds. We appreciate your understanding in this matter and assure you that our focus is on providing robust support and services.
Our commitment is to deliver quality services and excellent customer support. While refunds may be limited, we encourage you to reach out to our support team with any concerns or inquiries. We are dedicated to working closely with you to address your needs and ensure a positive experience with our hosting services. Your satisfaction is our priority, and we thank you for choosing hostcolo.
Prohibited Activities and Legal Disclaimer
In order to maintain a secure and positive environment for all users, we strictly prohibit the following activities:
- Spamming: Users are prohibited from engaging in the distribution of unsolicited messages or content.
- Illegal Activities: Participation in any unlawful or illegal activities is explicitly forbidden.
- Abuse: Any form of abuse, harassment, or threatening behavior towards other users or abuse received on hostcolo services is strictly prohibited.
- Unauthorized Access: Unauthorized access to accounts, systems, or networks, including attempts to breach security measures, is strictly prohibited.
- Malicious Software: The distribution or use of malicious software, including viruses, worms, or any other harmful programs, is expressly forbidden.
- Intellectual Property Violations: Any infringement upon intellectual property rights, including but not limited to copyright, trademarks, and patents, is not tolerated.
- Resource Abuse: Users are expected to use resources responsibly, and any deliberate abuse or overuse of system resources that adversely affects others will result in corrective action.
- Phishing and Fraud: Engaging in phishing activities, scams, or any form of fraudulent behavior is strictly prohibited.
- Child Exploitation: Any involvement in or promotion of child exploitation, abuse, or related activities is grounds for immediate account termination and reporting to the appropriate authorities.
Legal Disclaimer
In accordance with our commitment to fostering a secure environment, hostcolo explicitly disclaims any responsibility or liability for legal actions taken against users engaging in prohibited activities. Users acknowledge and agree that they are solely responsible for the consequences of their actions.
User Accountability
Legal actions initiated by end-users (service users) engaging in prohibited activities will be directed solely at the individual user responsible for the violation. hostcolo will cooperate fully with legal authorities as necessary.
By utilizing our services, users agree to abide by these terms and acknowledge that any breach may lead to account suspension or termination. We appreciate your cooperation in creating a secure and positive online environment for all users.
Entire Agreement
This agreement, comprised of these terms and conditions along with our Privacy Policy and any additional terms governing specific services, serves as the comprehensive understanding between hostcolo and you regarding the utilization of our web hosting services. This Agreement supersedes all prior agreements, whether written or oral, and encompasses key facets of your engagement with hostcolo, including but not limited to payment terms, prohibited activities, and liability disclaimers.
This Agreement represents the entirety of our contractual relationship, with any representations or promises not explicitly outlined herein being deemed excluded. No modifications or amendments to this Agreement shall be binding unless documented in writing and mutually executed. hostcolo retains the right to update, modify, or replace this Agreement, and such changes will be duly communicated through our website.
Your continued use of our services after any modifications to this Agreement constitutes an acceptance of the revised terms. It is incumbent upon you to regularly review this Agreement to stay informed of updates. Additionally, specific services may be governed by supplementary terms, and those terms will be communicated clearly before your use of such services.
Conclusion
Thank you for taking the time
Hostcolo Guarantee and Refund Policies
For our valued users, we want to ensure your satisfaction with our services. That's why we offer a 30-day money-back guarantee for all newly registered accounts and upgrades from free to paid accounts.
This guarantee applies specifically to annual web Hostcolo plans ranging from 1 to 5 years. If, within the first 30 days, you discover that our services don't meet your expectations, we're more than happy to process a 100% refund for your Hostcolo plan promptly.
Please note that for web Hostcolo renewals, post the initial 30-day period, the money-back guarantee no longer applies.
Your satisfaction is our priority, and we appreciate your trust in our services. If you have any concerns or if there's anything we can do to enhance your experience, please don't hesitate to reach out to our customer support team.
Semi-Dedicated, Dedicated, reseller and VPS Hostcolo
For one-month subscriptions of Semi-Dedicated, Dedicated, reseller and VPS Hostcolo, the 30-day money-back guarantee does not apply. Refund requests for 1-month subscriptions can only be entertained within 24 days of the initial order if services have been granted. Beyond the 5th day, customers can cancel services, but refunds will not be issued.
Please note that once an order is processed with the service provider, it becomes challenging to refund the amount. However, we understand that circumstances may vary, and we aim to provide flexibility.
Refund Exception for Yearly Plans:
If you find that the service is not to your satisfaction within the first 30 days, and you are on a yearly Hostcolo plan, you are eligible for a refund. We value your satisfaction and want to ensure you have the best experience with our Hostcolo services.
Dedicated IP Address Purchases:
When it comes to Dedicated IP address purchases for VPS Hostcolo, we want to keep you informed with transparency and care.
Please be aware that these purchases are considered final, provided on an as-is basis, and unfortunately, they are non-refundable. Additionally, once a Dedicated IP address is acquired, it cannot be changed. If you find yourself needing a different IP address, it would require a new purchase.
We genuinely appreciate your understanding of the challenges associated with refunding amounts once orders are processed. We understand that situations can vary, and we're here to assist.
Domain Name Sales:
When it comes to domain name sales, please be aware that they are considered final and non-refundable. Upon purchase, you assume sole ownership of the domain(s). Should you choose to leave our Hostcolo service at the end of your billing cycle or exercise the 30-day money-back guarantee, rest assured that domain names are transferable to another provider.
Changes to Registered Domain Names:
It's important to note that changes to registered domain names, such as correcting spelling errors, cannot be made once the domain has been purchased. We encourage you to ensure accurate spelling before making a purchase.
Free Domain Names
If you're fortunate to receive a free domain name with a purchased web Hostcolo package and decide to utilize the 30-day money-back guarantee, here's some important information:
Non-Refundable Domain Registrations/Renewals:
Domain name registrations and renewals are non-refundable in this scenario. By requesting a refund based on the 30-day money-back guarantee, you agree that the regular price for the domain name registration/renewal will be deducted before issuing a refund for the Hostcolo account.
Domain Privacy Protection
We want to bring your attention to the policies regarding domain privacy protection services:
Final and Non-Refundable:
Domain privacy protection services are considered final and non-refundable. Even if you decide to part ways with our Hostcolo service at the end of your billing cycle, please note that domain privacy protection services are not transferable. However, domain names themselves can be transferred to another provider.
SSL Certificate Purchases
SSL certificate purchases are non-refundable. Once acquired, SSL certificates cannot be returned, exchanged, or refunded. It is imperative to carefully evaluate your SSL certificate requirements before making a purchase.
Termination of Services
In the event of account termination due to a violation of terms of service stated in terms of service page, no refunds will be provided. This includes instances of abuse, fraudulent activities, or other breaches of the terms outlined in the service agreement.
Customer Support and Dispute Resolution
Your satisfaction is our top priority, and we are here to assist you promptly with any billing or service-related concerns. Our dedicated customer support team is ready to provide assistance and work towards swift resolutions for any issues you may encounter. We genuinely value your feedback and are committed to ensuring your experience with us is as positive and smooth as possible.
Disputes or discrepancies will be thoroughly investigated and resolved in accordance with our customer service policies. We understand the importance of quick and effective resolution, and we're happy to help address any challenges you may be facing. Your peace of mind is important to us.
Changes to Policies
We want to keep you informed about any changes to our policies. Please note that these policies are subject to change. Any updates or modifications will be promptly reflected on this page. We encourage our customers to review the policies periodically to stay informed and have access to the most current information.
Seeking Your Feedback and Continuous Improvement
At Hostcolo, we highly value your feedback, as it plays a pivotal role in enhancing our services. If you have any suggestions, comments, or ideas for improvement, we encourage you to share them with us.
Please feel free to raise a support ticket, and our dedicated team will carefully review your feedback. Your insights are invaluable, and we are committed to actively working on any areas that can be refined or improved. Your satisfaction is our priority, and your input helps us provide a better experience for you and all our valued customers.
Thank you for being a part of Hostcolo. Your feedback is instrumental in shaping the future of our services, and we appreciate your contribution to making our platform even better.
If you have any immediate concerns or questions, our customer support team is ready to assist you. We're here to ensure your experience with us is positive and meets your expectations. Please refer to our Privacy Policy for detailed information on how we handle your data and maintain your privacy.
